tomtom mydrive connect has stopped working

#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING HOW TO#
#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING MANUALS#
#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING INSTALL#
#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING DRIVERS#
#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING DRIVER#

Click My Content at the top left of the page.

You see an overview of the number of available updates ready for your device and, if applicable, any items which have expired or are about to expire.

You can select 'Remember my email address' so you don't have to enter it next time.

If you are not already logged in, enter your email address and click Log in.

If MyDrive Connect doesn't open automatically, click the MyDrive Connect icon in the Windows notification area or Apple menu bar and then click MyDrive Connect.

Connect your navigation device to your computer.

A new screen will open, log in, and choose the updates you would like to perform.

Connect your sat nav to your PC via the USB cable.

Make sure the program is installed on your computer.

#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING MANUALS#

User manuals and other support material for your device are easily accessible, directly from MyDrive Connect. The device overview page quickly shows what updates are available, and allows you to start downloading them with a single click.Įasy management of updates, Maps, Speed Cameras, and other content. Once installed, please simply connect your TomTom navigation device to your PC or Mac and the application will start automatically. Make sure you are using the latest version of MyDrive Connect. Every week we have several updates and fixes available. We recommend connecting your navigation device regularly to ensure you will have the best driving experience. Via MyDrive Connect will offer you the latest maps, software updates, and the possibility to renew your services. MyDrive Connect is free to support software that helps you to manage your content and services on your TomTom navigation device.

#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING INSTALL#

In this case it's best to contact our technical support to verify the troubleshooting and get help resolving this.To update your TomTom navigation device, you need to install the TomTom MyDrive Connect program on your PC or Mac computer. If your device is still not recognised after going through the steps in the previous sections, the issue may lie with the device itself. If your navigation device is listed, check the status in the following way:Ī yellow/orange status your navigation device is correctly installed.Ī red status means your navigation device is not correctly installed. If your navigation device is not listed, add it in the following way:Ĭlick the plus (+) button at the bottom left and select the TomTom Interface. The navigation device is listed as a network card or as a modem.

#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING DRIVER#

If your computer fails to assign the driver automatically, you can install it by following the steps below.Ĭlick on the Apple menu in the top left hand corner of your screen and choose

#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING DRIVERS#

Windows will automatically update the latest drivers for your device and MyDrive Connect should now recognise your device.

#TOMTOM MYDRIVE CONNECT HAS STOPPED WORKING HOW TO#

Tick the box in the confirmation window to confirm that the driver software will be deleted and clickįind MyDrive Connect in the list, select it and then clickįor instructions on how to install MyDrive Connect see: The steps to correct this depend on your operating system: If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. If your device has a mount, remove it before connecting the USB cable.Ĭonnect your navigation device to a different USB port on your computer. Make sure the cable is connected directly to your device, and not to the mount. Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts. Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected:

To troubleshoot your device's connection, follow these steps in order:

Tomtom mydrive connect has stopped working